When and how does data sync occur?

When you first connect DonkeyBean to Xero we immediately sync the data to show you your reports.(We don’t push any data into Xero, we only pull data from Xero. Read more here)

Automatic daily syncs

DonkeyBean syncs automatically to your Xero account each day, and pulls down the most up-to-date data, without any effort needed from you.

Running a sync on-demand

You can still run a sync on-demand whenever you choose too. To sync the account you’re currently viewing, you can simply hover over the “Last synced” text located in the top right corner of your dashboard, and a “Sync now” button will appear.

Alternately, if you’re wanting to sync a different company within your DonkeyBean account, go to the top right hand corner of your DonkeyBean dashboard and click Settings (cog) > Xero Connections. You’re then able to select “Sync Now” next to the appropriate account.

There are two times when you should manually trigger an immediate sync. Read more here: Two Times You Should Trigger a Manual Sync

If an automatic sync fails

If your account’s authentication to Xero fails for some reason, and DonkeyBean wasn’t able to sync in the last 24 hours, when you log into DonkeyBean you will see a message like this: 

Simply click “Sync Now” and your data will sync.

 

 

in FAQs

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